Top U.S. Senior Housing Provider Automates B2B Payments with PairSoft

The Client 

Some of the largest nonprofit senior housing providers in the U.S. use PairSoft to automate their accounts payable and procurement processes through their existing ERP. When one of them wanted to round out their platform with payments, it was an easy discussion: They knew from our frequent webinars and one-on-one meetings that we’re partnered with Paymode, the market-leading B2B payments network that serves thousands of organizations and 600,000 vendors.

The Challenge 

The organization’s manual vendor management was reaching a boiling point. Their Accounts Payable department – a small but mighty team amid more than 5,000 employees – couldn’t focus on higher-value work when their time was tied up in manual payment processes and internal ACH configuration.  

The Solution 

After having seen outstanding success and results from implementing PairSoft’s core products of AP automation, AI agents for finance, and direct procurement in their existing Microsoft Dynamics 365 Business Central system, the team felt no hesitation in approaching their account manager about adding integrated B2B payments to this setup for full procure-to-pay capability.  

Within weeks, integrated B2B payments (and more than 10 payment methods) were centralized within the organization’s Dynamics 365 BC ERP, and their dedicated payments specialist was on hand to onboard more than 500 vendors. 

The Results 

The organization’s shift in payment volume and employee allocation was essentially overnight after the complete implementation of PairSoft Pay. They now see – due to full tracking and analytics – $130 million in total annual payment volume across 14 active entities, an 85% electronic payment rate by dollar volume, and much tighter security. Because PairSoft Pay’s network partners validate vendor banking details before payment and continuously monitor for account changes, the organization has been given a major guardrail against invoice fraud and payment redirection schemes that put manual AP processes at risk. 

From a team perspective, Accounts Payable staff have had their manual workload – and fraud risk – drastically reduced due to Paymode’s built-in vendor management system, which has fully automated their internal ACH process so that the team can focus on more valuable initiatives under the direction of their Chief Financial Officer. 

Key Benefits 

• 85% electronic payment rate by dollar volume 

• Vendor management has shifted from a manual, fraud-prone process taken on by the AP team to a fully automated process within Paymode 

• Card and premium ACH volume rapidly growing, plus $130 million in total payment volume across entities 

• Best-in-class fraud prevention through banking data validation and continuous account monitoring