Improving Employee and Customer Communication with Paperless Document Management

Wadih Pazos March 3, 2015

Improving Employee and Customer Communication with Paperless Document Management
Document Management
Blog
Communication in the workplace is necessary to encourage morale in workers and create a positive environment. Transparency is especially crucial during the transition to become paperless.

Showing employees the benefits and training them as the migration occurs will ensure the new system will be used flawlessly in the end. Document management software allows workers to collaborate and connect over projects in a more streamlined fashion.

“[A project management] platform means the work and information sharing are seamlessly integrated into an organization’s existing enterprise and productivity apps, allowing communication to happen when and where it’s needed, on any device,” Sameer Patel, senior vice president of Products and Go-to-Market, told CIO.

Creating clear social interactions in the workplace will form long-lasting relationships with customers.

Have a go-to communication channel

There has to be a tool all workers can use to connect to one another. CIO suggested creating an online forum where staff can post information and help each other create ideas.

During the changeover to become a paperless office, an established correspondence system is crucial, as employees will be looking to support each other during the change. Some document management software has the ability to be integrated with social media communications through an application program interface.

“A robust social collaboration solution will also take advantage of an organization’s network by bringing together the people, data and processes needed to improve engagement and enable problem solving and more informed decision making whether they’re in the office or communicating from the field,” Patel said.

Create a culture

Establishing a paperless environment offers businesses a huge opportunity to create a whole new culture for workers. Inc. recommended doing so by meeting one-on-one with workers to ask about how the change is affecting them and to figure out what they need help with.

“People are very complimented that a boss two levels up wants to talk with them,” HR consultant Rick Galbreath told Inc.

When supervisors are willing to talk to workers about how they’re faring during the transition, it creates an environment where they feel comfortable enough to go to higher-ups with questions. This is crucial to establish during the transition to a paperless office.

Encourage paperless processes for customers

The most important part of creating a paperless office is to teach employees how to improve their work methods so it positively affects customers. Other processes within paperless software deployments, such as e-signatures, make cash exchange convenient for workers and clients.

For example, a characteristic of document management software is invoice automation. No longer do businesses have to wait for payments as it creates efficiency – and customers do appreciate it. Clientele are also impressed with how fast companies can react to instances with paperless document management systems.

No longer do employees have to find hard-copy reports; they can use complex search engines to discover the documents they need quickly to accomplish their business goals. Both workers and customers benefit from the evolved communication document management software provides.

Wadih Pazos

Wadih founded PairSoft and PaperSave, and he currently advises non-profits on business process improvement and technology.

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