City of Inglewood Implements Electronic Subpoena Delivery with DocuPeak

By forming a strategic partnership focused on utilization of DocuPeak, The City of Inglewood and Webiplex partnered to develop content management and business process management applications for the City.

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The Challenge

The City of Inglewood and the Los Angeles District Attorney’s office wanted to implement an automated electronic delivery system that would constitute as legal service for Police Department subpoenas. This solution was needed to provide client service to Police Officers who work a variety of shifts and need an audit trail for delivery and receipt of the subpoena. It was crucial to create a system that provided confirmed identification of relevant parties, uniform search criteria and scalability to serve multiple cities Police and City Attorney Departments in the future. A web-based solution was required for both ease of administration and end user access via web browser for the Officers served with the subpoena. Providing real time notification, monitoring of all Subpoena activities and easy to use management reports was essential to the department.

The Solution

The LA District Attorney, City of Inglewood and consultants from Webiplex used DocuPeak to create an application to gather and report the entire Police Department Subpoena process. The application, “DocuPeak Subpoena Management” provides an online web form to serve Subpoenas in an automated manner for improved consistency and timeliness. A summary listing of all Subpoenas is presented in a dashboard view per Police Officer and a detailed audit trail can be viewed and updated electronically.

The Results

DocuPeak helped the City of Inglewood to implement a city-wide Subpoena delivery, acceptance and tracking system. The functionality of DocuPeak allows the City to configure the document management and workfow processes in a manner that meets their needs today, and in the future. Here are the results the city gained implementing DocuPeak:
  • The City is saving over 200 hours per month of administrative time to delivery, track and manage the Subpoena process
  • DocuPeak platform is flexible and adaptable to meet the needs of the City to have data collection and reporting
  • Avoided the use of manual data entry and e-mail attachments as the primary means to serve Subpoenas

“In addition to Subpoena delivery and tracking, the DocuPeak Subpoena Management System improved accountability and communications between the Police Offcers and the District Attorney.”

Derrick Deconinck Police Systems Analyst
Inglewood ITC Department

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